Shipping and Returns Policy

Refunds & Returns Policy (Made-to-Order Tiles)
Wall and Decor tiles are handcrafted and made-to-order for your project. Because production begins specifically for your order, we do not accept returns or offer refunds once an order is in production.

Replacements for Problems

We provide a replacement (only) if your order arrives:

• Damaged

• Defective

• Incorrect (wrong item received)

Timeframe to Report an Issue

Contact us within 48 hours of delivery.

What to Include

Please email:

• Your order number

• A brief description of the issue

• Clear photos of the item(s) and packaging (including the shipping label, if possible)

Shipping Costs

If the issue is due to damage, defect, or an incorrect item, we (the shipper) cover shipping for the replacement.

Contact

Email: wallanddecorinfo@gmail.com