Shipping Policy
Wall and Decor Tile exclusively ships within the United States. Since our decorative ceramic tiles are made-to-order, please allow 7–14 business days for production before shipment. We utilize trusted carriers like UPS and FedEx to ensure safe transit from our studio to your door. Wall and Decor Tile offers free standard shipping on all orders within the United States. There is no additional standard shipping charge at checkout.We prioritize careful handling to ensure your unique wall tiles arrive in perfect condition.
As soon as your custom tiles are ready, we will send an automated email with your tracking number. Once dispatched, standard delivery within the US typically takes an additional 3–7 business days. You can monitor your package's progress directly through the carrier's portal. While we work to meet our stated production lead times, transit delays caused by weather, carrier volume, or other circumstances outside our control may occasionally affect delivery.
If your shipment is significantly delayed, lost, or arrives damaged, please email wallanddecorinfo@gmail.com within 48 hours. For damaged items, include your order number and clear photos of the broken tiles and the original packaging so we can file a claim and arrange a replacement. Our goal is to ensure you are completely satisfied with your purchase. Detailed information is also available on our Returns and Refund page.
To ensure successful delivery, please verify your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. Once the carrier marks your order as delivered, the responsibility for the package transfers to the recipient. We recommend tracking your shipment closely and ensuring a secure location is available for the arrival of your handcrafted ceramic tile order.